Returns & Exchanges
We accept returns on unopened and unused products within 14 days of delivery. Due to hygiene reasons, we cannot accept returns on used lashes, glues, or liquids.
1
Initiate Request
Email our support team with your order number and the reason for the return.
2
Secure Packaging
Place the items in their original packaging to ensure they are not damaged during transit.
3
Ship Items
Send the package to our distribution center using a tracked shipping service.
4
Quality Check & Refund
Once inspected, your refund will be processed to your original payment method within 5-7 business days.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing